Shipping policy

Important information

Order cutoff: Orders placed before 3:00 PM NZT (New Zealand time) begin processing the same day.
Processing time: 1 to 2 business days (Monday to Friday, excluding weekends and public holidays).
Delivery time: 5 to 10 business days in total (Monday to Friday, excluding weekends and public holidays).
Shipping cost: Free delivery on all orders within New Zealand.

Timezone: New Zealand Time (Auckland).

Order processing time

Once your order is placed, our team prepares it for dispatch within 1 to 2 business days (Monday to Friday, excluding weekends and public holidays). Orders placed before 3:00 PM NZT begin processing the same day; orders placed after this cutoff, or on a weekend, begin processing on the next business day. During busy periods such as major sales or the holiday season, processing may take a little longer, and we will keep you informed if that happens.

Shipping methods

All orders are shipped with trusted courier and postal partners that deliver throughout New Zealand. We choose the most suitable carrier for your delivery address so your parcel arrives safely. Once your order leaves our facility, you will receive a shipping confirmation email with tracking details.

Estimated delivery times

After your order has been processed, delivery usually takes 4 to 8 business days, for a total of 5 to 10 business days from when you order (Monday to Friday, excluding weekends and public holidays). Delivery times are estimates. Rural addresses and remote areas may take slightly longer.

Shipping costs

We offer free delivery on all orders within New Zealand, with no minimum spend. All prices on our store are shown in New Zealand Dollars (NZD).

Order tracking

When your order ships, we will email you a tracking number and a link to follow your parcel. Please allow up to 24 hours after receiving this email for tracking to become active in the carrier's system. If you have trouble with your tracking details, our support team is happy to help.

Delays

We work hard to dispatch and deliver every order within the timeframes above, but delays can occasionally happen due to things outside our control, such as carrier disruptions, severe weather or peak seasonal volumes. If we become aware of a significant delay with your order, we will contact you with an update.

Lost or undelivered parcels

If your tracking hasn't updated for a long time, or your parcel shows as delivered but you haven't received it, please contact us so we can investigate. We ask that you first check with neighbours and any safe-drop spots, and confirm your delivery address. If a parcel appears to be genuinely lost, we will work with the carrier to find it or arrange a replacement or refund.

Duties and taxes

Our orders are shipped to New Zealand from overseas. In most cases there is nothing extra to pay on delivery. If New Zealand Customs or a carrier does charge any import duties, GST or handling fees on your order, please contact us before paying so we can help.